All returns and exchanges require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective products.
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. We cannot however, offer a refund if you simply change your mind due to health and safety. If you have changed your mind, we encourage you to donate the unopened box to those who are in desperate need. Due to health and well being of others, if you have opened the box please dispose of in an appropriate manner.
You are entitled to have the product replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
In either case, goods must be returned via their channel of purchase. If purchased in store the goods must be returned to store, if purchased online goods must be returned via the online process. Any bulky item require carrier collection.
At demure V, we take extreme care in ensuring our products are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.